Terms and Conditions

Welcome to Maskorea Ltd, the operator of www.maskoreamasks.com (the “Site”).


We are registered in England and Wales under number 10074629. Our registered office is at 64 Gloucester Road, London SW7 4QT. Our VAT number is 240 8540 23.

By accessing, browsing or using this Site, you acknowledge that you have read and agreed to be bound by these Terms and Conditions (these “Terms”). If you do not agree to these Terms, you should not use or access this Site. Maskorea reserves the right to revise these Terms at any time by updating this posting, but will not change these Terms in relation to orders which have been placed and acknowledged by maskorea before the change is made. You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. By agreeing to these Terms it also constitutes your agreement to the Site Privacy Policy.


We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

Use of the Site

You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information and are responsible for the consequences of such communications to the Site. Any other use of the Site requires the prior written consent of maskorea. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of maskorea. You may not modify, publish, transmit, participate in the transfer or sell, create derivative works from, or in any way exploit, any of the content, in whole or in part, found on the Site.

We require all Registered Users to agree not to use the Site, and specifically prohibit any use of the Site, for any of the following purposes: • Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity • Posting any information which is untrue, inaccurate or not your own or which is defamatory, derogatory, fraudulent, degrading, abusive, hateful, false, misleading, inaccurate, untrue, malicious, offensive, harassing, threatening, racist, obscene, vulgar, indecent, pornographic or of a sexual nature • Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation • Attempting to interfere in any way with the Site’s or maskorea’s network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user’s use of the Site, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another web site. You may not resell use of, or access to, the Site to any third party without our prior written consent.

Registration and Passwords

In order to access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use under such access codes or passwords. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy.

Additional Terms and Conditions

You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, including with respect to our Privacy Policy.

Registered Users

The Site is available to registered users who are 18 years and older and who have not been suspended or removed by maskorea for any reason (a “Registered User”). We reserve the right to revoke your use of our site for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice. Where we revoke your use of our site, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy or any other guidelines or rules, in which case we may terminate all existing orders and will not be obliged to make any refund.

Orders and Contracts

Product orders or subscription requests may be submitted by clicking on the box or item you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Place Order” button on the Checkout page.

Your order constitutes an offer to maskorea to buy a subscription or product which will only become active upon your explicit acceptance by signing up for one of our Subscribe & Save plans. Orders for products bought outside of the Subscribe & Save plan option will not incur any recurring payment.

All orders are subject to acceptance by maskorea. maskorea is not obliged to accept your order and may, in its discretion, decline to accept any order. Where maskorea accepts your order, it will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched.

By purchasing a monthly subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Your chosen payment method will be charged on the 1st of every calendar month. Any cancellations need to be done prior to 5pm of the last day of the previous month to prevent the charge for that month. To cancel your subscription at any time, you must logon to your account or email us at support@maskoreamasks.com and we will do it for you. If you cancel, your subscription remains valid until the end of the then-current month. maskorea will continue to submit and process periodic subscription charges (e.g. monthly) without further authorization from you, until you provide advance prior notice that you have terminated this authorization by cancelling your subscription or wish to change your payment method.

The above cancellation rights do not affect your right to cancel under the statutory cooling-off period (see Consumer Rights and Cancellation below).

All prices include VAT. Delivery costs will be charged where applicable, and will be added when you view the items in your Cart. Please see our FAQ for details of when delivery charges apply.

Where promotional coupons are available, only one may be used per transaction. Coupons are not valid on sale items or other special offers. The value and rules applicable to each coupon will vary in each instance.

Your order will be fulfilled by the delivery date set out in the confirmatory email or, if no delivery date is specified, then within a reasonable time of the date of the order. You recognize, though, that occasionally because of reasons beyond our control, it is possible that orders may be delivered more than 30 days after the order. Orders not received within 14 days of the date of the order must be notified by email to support@maskoreamasks.com so that we may look into the whereabouts of the undelivered products. Delivery will be deemed to have taken place successfully should we not receive any notification to the contrary within 14 days of the order date.

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Subscription is void where prohibited by law.

Consumer Rights and Cancellation

In accordance with our ‘money back guarantee’ you may return our products within 14 days of receiving your order and receive a full refund of the price you paid, including post and packaging if applicable, should you not be entirely satisfied. Returns must include the product used packaging, to be sent by Recorded Delivery mail to Maskorea Ltd, 64 Gloucester Road, London SW7 4QT together with a letter to explain why you were not happy with your purchase, providing details of your name, address and order number.

As for subscription plans, you may cancel your first order and receive a refund at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you receive your first delivery. In this case you will receive a full refund of the price paid for the products delivered in accordance with the maskorea refunds policy (below).

Each subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a subscription and receive a refund within fourteen days of receiving your first month delivery. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). To cancel your order, you must inform maskorea by email, giving us your name, address and order reference. You must return the products to Maskorea within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. Returned goods should be sent to be sent by Recorded Delivery mail to Maskorea Ltd, 64 Gloucester Road, London SW7 4QT. Maskorea has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. Maskorea’s refunds policy is: if you cancel an order within the fourteen-day cancellation period (see above), Maskorea will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products or (if earlier) the day you provide evidence of having sent the products back to us. You will be responsible for the cost of returning the products to us. maskorea will refund the purchase price and delivery costs using the same method originally used by you to pay for your purchase.

Product Information; Limitation on Quantities

Excluding any content which may be submitted by Registered Users or Subscribers from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Registered Users or Subscribers and to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.

Proprietary Rights

You acknowledge and agree that the content (other than content that may be submitted by Subscribers), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of maskorea or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. maskorea and the maskorea logo are registered trademarks of Maskorea Ltd. All of our Site’s content are Copyright 2016 Maskorea Ltd. All rights reserved. Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site. All rights not granted under these Terms are reserved by Maskorea Ltd and its affiliates.

Submitted Content

By submitting or posting any materials or content on the Site or, you grant maskorea a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites and apps and in any other materials or medium, and sublicense such materials or any part of such materials. This means, for example, that we can continue to use and display that content even if you ask us to remove it or after your registration or subscription has ended. If you do not want to grant Maskorea the rights set out in this paragraph, please do not submit your content to us. You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Maskorea the license specified above. You also confirm that any materials you provide will not contain libellous or otherwise unlawful, abusive or obscene material. Maskorea will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.

Review Guidelines

Maskorea values your feedback. When writing your review, please consider the following guidelines: • Focus on the product and your individual experience using it • Provide details about why you liked or disliked a product

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines: • Obscenities, discriminatory language, or other language not suitable for a public forum • Advertisements, “spam” content, or references to other products, offers, or websites • Email addresses, URLs, phone numbers, physical addresses or other forms of contact information • Critical or spiteful comments on other reviews posted on the page or their authors


Maskorea is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside Maskorea’s control. If you cannot access the Site properly or at all because any of these reasons, Maskorea will not refund any money you have paid or compensate you.

Making the Site enjoyable means maskorea needs to fix bugs, install updates and do general diagnosis and maintenance of the Site. Maskorea will try to do scheduled maintenance during what maskorea anticipates will be relatively low levels of online use. Maskorea also need to be able to do emergency maintenance and/or suspend access to the servers where, in maskorea’s reasonable discretion, Maskorea sees the need to do that. Maskorea will try to have the Site available again as soon as maskorea thinks it is safe to do so.

The Site relies in part on software to work. Software has bugs. Whilst Maskorea will monitor the Site and try to fix bugs that are made known to us, Maskorea cannot guarantee that the Site will be bug-free or will work all the time. It is not a term of these Terms of Use that the Site or any individual feature of the Site will always be available, error free and/or free from viruses.

Where the Site contains links to other websites and third party products or services, these links are provided for your information only. Maskorea is not responsible for the content of these websites or products or services.


You agree to indemnify Maskorea against liabilities and the reasonable costs (including reasonable legal fees), sustained or incurred as a result of content posted to the Site by you being in violation of these Terms.

Limitation of Liability

Maskorea excludes: (a) any responsibility for or liability arising out of any dealings you have with third parties that take place using or facilitated by the Site; and (b) any liability for losses which are not a foreseeable or likely consequence of your use of the Site, or of a breach of these Terms. For example, losses are foreseeable where they could be contemplated by you and maskorea at the start of your subscription.

Maskorea will not be liable to you over the entire period of your use of the Site for any loss in excess of (a) the total value of products or subscriptions ordered by you via the Site from time to time and (b) £250, whichever is the higher. Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.

Copyright Infringement; Notice and Take Down Procedures

Maskorea specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim.


If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms.

Waiver; Remedies; Variations, Entire Agreement

The failure of maskorea to partially or fully exercise any rights or the waiver of maskorea of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by maskorea or be deemed a waiver by maskorea of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of maskorea under these Terms and any other applicable agreement between you and maskorea shall be cumulative, and the exercise of any such right or remedy shall not limit Maskorea’s right to exercise any other right or remedy. These Terms may not be varied except with our express written consent. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site and any order. We are required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply.

Governing Law

The operation of our Site and Contracts for the purchase of Goods through our Site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Should you have any questions regarding these Terms you may contact us a support@maskoreamasks.com