Orders placed before 5pm are despatched within the UK the next working day
Orders placed before 5pm are despatched within the UK the next working day

Frequently Asked Questions


  • What is a sheet mask?

    Sheet masks originate from Korea where they are used extensively as part of a skincare regime, with masks being used regularly for the face, neck, eyes, hands, feet and even legs. In the case of a face sheet mask, there are pre-cut holes for eyes, nose and mouth to match the contours of a face. The serum is not only full of the magical properties that make sheet masks so effective and highly moisturising, but also enables the mask to fit to the face exactly by staying in contact with your skin to aid full absorption.

    Whilst most sheet masks are made of soft cotton fibres that are soaked in a serum ready to be applied to whatever part of the body the mask has been made for, maskorea sheet masks are one of the very few available that are made of Tencel which is one of the most environmentally friendly regenerated fabrics, comprising 100% natural resources.

    Tencel is super-soft, ultra-absorbent and very strong when wet, making it the perfect fabric for a heavily serum infused mask. Unlike traditional cotton face sheet masks, only Tencel masks are able to hug every contour and crevasse of the face, providing a snug and rich moisturising experience every time.
  • What is the difference between a face mask and sheet mask?

    Unlike mud or cream face masks, sheet face masks do not need to be washed off, are easy to apply without any mess and are available in individual packages which makes them ideal for carrying around and completely hygienic.
  • How effective is our range at addressing the skin problems that each of our products refers to?

    All of our products have been fully tested in the manufacturers lab in Korea where their results are fully documented in terms of Before and After findings which are displayed alongside each product profile. The results speak for themselves!
  • What is special about maskorea's sheet masks?

    Our sheet masks are made in Korea and premised on a tested and proven formula that has been used by millions of women and men around the world for the last 10 years. We have taken that same formula and enhanced it for the European market who can now benefit from top quality skincare products at affordable pries. Unlike other sheet masks on the market, maskorea’s sheet mask comprise a 3-step skincare solution which includes a pre-mask wash and a post-mask night cream to maximize results. This, coupled with our use of Tencel rather than less absorbent and face-hugging cotton masks, makes maskorea the most effective and hydrating facial sheet masks to arrive in the UK.
  • How often should I use a maskorea sheet mask?

    Experts recommend that a maskorea face sheet mask should be used twice a week for the first month then weekly to maintain healthy, glowing and well hydrated skin.
  • How long should I keep the mask on for?

    We recommend that you leave your maskorea face sheet mask on for 30 minutes immediately after using the pre-mask cleansing wash. Once you take the mask off, but leaving the residue on, apply the dose of luxurious anti-ageing night cream all over your face and leave it on overnight while you get your beauty sleep.
  • Are maskorea masks suitable for sensitive skin?

    All of our masks are 100% free from nasties such as artificial colouring and mineral oils to make sure that your face is fed only the best and purest of ingredients. However, everyone is different and you know your skin better than anyone. If your skin is prone to reacting to a new product then it's always best to check the ingredients for each mask first and even consult your dermatologist before using any of our products if you have any concerns. Your skin is our business so let's look after it together!
  • Who are the sheet masks most suitable for?

    Our products are suitable for user of any age although we recognize that most people wanting to look after their skin are aged 20-70
  • Where can I buy maskorea masks?

    Our maskorea face sheet masks are currently available only in the UK through our own website and selected retailers.
  • Where do you deliver to?

    We are a UK company and so are able to accept orders and deliver to anywhere within the UK. Orders are despatched the next working day for UK delivery if ordered before 5pm. Postage and packaging costs may apply.
  • How long will a maskorea mask keep for?

    All of our sheet masks have a 3-year life provided they are not opened.
  • Are maskorea products ever tested on animals?

    Absolutely no! As pet owners ourselves, we love our animals and hope that you do too!
  • I want to tell my friends and family all about maskorea! How can I refer them?

    We love our happy customers telling their friends and family about maskorea and have a great Referral Scheme to thank everyone for doing so.

    It's simple - as you make your first purchase you will need to create an account by ticking the 'Create an account' box after providing your billing details. Once you purchase is complete, a unique URL code will appear in your Account Dashboard. Just cut and paste your unique URL code into an email to send it out to your friends for them to put into their browser when they buy from our site. That way we know they're a friend of yours. Your account will be credited with a 20% discount coupon every time one of your friends buys through the maskorea site using the URL link you provide them with. Your 20% discount coupons will show in your Account and can be used against your future product purchases. They will soon add up! Of course, let us know if you have any questions. Are you ready to start spreading the word?
  • Will maskorea be bringing out new products in its range?

    Yes, we are constantly developing new products to compliment our existing range for the UK that will each contain new ingredients to bring you the latest products and trends, which have already been tested and proven in Korea. We've got some exciting plans for 2017 with at least 4 new masks planned throughout the year so sign up to our newsletter to be kept informed of new product releases and to receive special offers and promotional discounts.
  • How sure are you that I'll enjoy using my maskorea mask?

    We're so confident that you'll love your maskorea mask that we'll offer you a full refund in the unlikely event that you're not completely satisfied with your purchase. Simply return your used packaging to us at our Head Office PO Box address in London at the footer of our site and let us know in an accompanying note why you weren't entirely happy, together with your name, address and order details so that we can review your feedback and know where to send your refund to.

    No quibble, no questions....just happy customers who keep coming back for more.
  • How can I contact maskorea if I need any further information?

    We're available to answer any questions you may have and can be reached in a number of ways:-

    - send us an enquiry through the Enquiries area under the Customer Care section in the footer of our website;

    - use our Live Chat facility (available in the bottom right hand corner of your screen) to get real time help from one of our team between the hours of 9am-9pm seven days a week;

    - call our UK Head Office number 020 3868 4552 between the hours of 9am - 6pm (Mon-Fri) to speak to us directly; or

    - email us at support@maskoreamasks.com and we'll get back to you within 24 hours.

What People are Saying...

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